Your personal data belongs to you. This policy explains exactly what fellbet collects, why we collect it, how we protect it, and what rights you have as a Filipino player on our platform.
Scope of This Policy: This Privacy Policy applies to all personal data collected by fellbet ("the Platform," "we," "us," "our") from registered players, visitors, and users of the fellbet.org website and all associated services. By registering an account or using the platform, you acknowledge that you have read, understood, and agreed to the data practices described herein. This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
fellbet is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any lasting relationship, and that trust includes being transparent about how we handle your personal information — clearly, honestly, and in plain language wherever possible.
This Privacy Policy sets out the types of personal data we collect when you register and use the fellbet platform, the purposes for which that data is processed, the parties with whom it may be shared, the measures we take to keep it secure, and the rights available to you under Philippine law, particularly the Data Privacy Act of 2012 (RA 10173), also known as the DPA.
We process your personal data only as necessary to provide you with a secure, compliant, and enjoyable gaming experience — and never beyond what is strictly required for those purposes. fellbet does not sell your personal data to third parties for their own marketing purposes. Full stop.
For the purposes of the Philippine Data Privacy Act of 2012, fellbet is the Personal Information Controller (PIC) in respect of personal data collected through the fellbet.org platform and associated services.
As the Personal Information Controller, fellbet determines the purposes for which, and the means by which, personal data is processed. We are registered with and regulated by PAGCOR, and our data processing activities are conducted in compliance with both PAGCOR requirements and the directives of the National Privacy Commission (NPC) of the Philippines.
For data-related inquiries and requests, contact our Data Protection Officer (DPO) at: [email protected] with the subject line "Data Privacy Request."
fellbet collects personal data in several categories depending on the stage of your interaction with the platform. Below is a comprehensive breakdown of the categories of personal data we process:
fellbet collects personal data through the following means:
The following table summarizes the primary purposes for which fellbet processes your personal data:
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, contact details, credentials |
| Age and identity verification (KYC) | Identity data, KYC documents, date of birth |
| Processing deposits and withdrawals | Financial data, payment method identifiers |
| Providing gaming and betting services | Account data, transaction history, game logs |
| Anti-money laundering (AML) compliance | Identity data, financial data, transaction history |
| Fraud prevention and security monitoring | Technical data, login history, IP address, device data |
| Customer support and complaints | Registration data, transaction history, communication records |
| Bonus eligibility and promotions | Account data, transaction history, registration date |
| Responsible gaming monitoring | Gaming behaviour data, deposit patterns, session frequency |
| Regulatory reporting to PAGCOR | Identity data, financial data, gaming activity logs |
| Platform improvement and analytics | Anonymized/aggregated behavioural and technical data |
Under the Philippine Data Privacy Act of 2012, all processing of personal data must be grounded in a lawful basis. fellbet's processing activities rely on one or more of the following legal bases:
fellbet does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial purposes. However, we do share personal data with certain categories of recipients where necessary to operate the platform and fulfil our legal obligations:
All third-party service providers engaged by fellbet are bound by contractual data processing agreements that restrict their use of your data to the specific purposes for which it was shared. They are not permitted to use your data for their own purposes.
fellbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention principles are as follows:
At the end of each applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with data destruction standards.
Protecting your personal data against unauthorized access, loss, alteration, or disclosure is a technical and operational priority at fellbet. We implement a comprehensive set of security measures commensurate with the sensitivity of the data we hold:
fellbet uses cookies and similar tracking technologies to improve platform performance, maintain your login session, prevent fraud, and analyze platform usage. The categories of cookies we use are as follows:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies will impact your ability to use the platform normally. Strictly necessary cookies do not require your consent as they are essential for service delivery.
As a data subject under Philippine law, you have the following rights with respect to your personal data held by fellbet. To exercise any of these rights, please contact us at [email protected] with the subject "Data Privacy Request" along with your full name, registered username, and a clear description of your request.
fellbet will respond to all data subject requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days with prior notice to you. We will not charge a fee for reasonable requests. Manifestly unfounded or excessive requests may be declined or subject to a reasonable administrative fee.
Strictly 21+ Only. The fellbet platform is not directed at, and does not knowingly collect personal data from, individuals under 21 years of age. The minimum age requirement of 21 is mandated by PAGCOR for all licensed Philippine online gaming operators.
If fellbet discovers, at any point, that personal data has been collected from an individual under the age of 21, the account will be immediately suspended and the personal data will be permanently deleted without processing any pending transactions. Proof of age misrepresentation will be reported to relevant regulatory authorities.
Parents and guardians who believe their minor child may have registered an account on the fellbet platform should contact our Data Protection Officer immediately at [email protected] for urgent account closure and data deletion.
Some of fellbet's service providers and infrastructure partners operate outside the Philippines. Where personal data is transferred to servers or entities located in countries that may not provide the same level of data protection as Philippine law, fellbet ensures that adequate safeguards are in place. These safeguards include:
We transfer only the minimum data necessary for the specific service purpose and ensure all such transfers are covered by appropriate contractual protections.
The fellbet platform incorporates third-party software and services — including game engines from licensed providers, payment processing integrations, and fraud detection tools — that may process certain technical data as part of their service delivery.
This Privacy Policy does not apply to the privacy practices of any third-party service provider, game developer, or payment processor. Each of these parties operates under their own privacy policies. We encourage you to review the privacy policies of any third party whose services you access through or in connection with the fellbet platform.
fellbet is not responsible for the privacy practices or content of third-party websites or services, including any links that may appear on the platform. Accessing such third-party content is at your own discretion and risk.
fellbet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the nature of the services we provide. Significant changes will be communicated to registered players via their registered mobile number or email address, or through a prominent notice on the platform prior to the changes taking effect.
The date of the most recent revision is indicated at the top of this policy ("Last Updated"). Your continued use of the fellbet platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree to any changes, you must cease using the platform. The version currently published on this page is the operative, binding version.
If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact fellbet's designated Data Protection Officer (DPO). The DPO is responsible for overseeing compliance with data privacy obligations and is your primary point of contact for all privacy-related matters.
Data Protection Officer (DPO)
Email: [email protected] — subject line: "Data Privacy Request"
Live Chat: Available 24/7 through the platform.
Response Time: We aim to acknowledge all privacy requests within 72 hours and resolve them within 30 days.
If you believe your data privacy rights have been violated and your concern has not been adequately addressed by fellbet, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. fellbet is committed to cooperating fully with any NPC investigation.
Six concrete ways we protect your personal information every day on the fellbet platform.
Every byte of data traveling between your device and the fellbet platform is encrypted with 256-bit SSL — the gold standard in data-in-transit protection, identical to what BPI and BDO use for online banking.
Your fellbet password is never stored in readable form. It's converted immediately into an irreversible cryptographic hash. Even fellbet staff cannot see it — only you know your password.
fellbet's data practices are fully aligned with the Philippine Data Privacy Act (RA 10173) and PAGCOR regulations. We report to the National Privacy Commission and cooperate with all regulatory oversight bodies.
Access to player data within fellbet's systems is limited to staff with a legitimate operational need. All internal data access is logged, monitored, and periodically audited. No blanket access, ever.
fellbet does not sell, rent, or trade your personal data to unaffiliated third parties for their own commercial use. Your data is used solely to provide you with the fellbet platform — full stop.
If a data breach occurs that may affect your rights, fellbet is committed to notifying both you and the National Privacy Commission within the timelines mandated by Philippine law — promptly and transparently.
Safe & Secure Gaming
Your data is protected. Your games are fair. Your payouts are fast. Create your fellbet account today — PAGCOR regulated, GCash supported, Filipino at heart. For players aged 21 and above only.
PAGCOR regulated | DPA compliant | 256-bit SSL | 21+ only | No data selling